Refund Policy

Our Commitment

At Avoid the Rain, we want you to be completely satisfied with our service. This Refund Policy outlines our approach to refunds, cancellations, and service guarantees.

Subscription Refunds

30-Day Money-Back Guarantee

New subscribers can request a full refund within 30 days of their initial subscription purchase if:

• No cards have been printed or shipped
• The request is made within 30 days of the original purchase date
• You contact us at support@avoidtherain.com

After 30 Days

After the 30-day guarantee period:

• Subscriptions are non-refundable
• You may cancel at any time to prevent future charges
• You will retain access through the end of your current billing period
• No partial refunds are provided for unused cards or time remaining

Card Quality Guarantee

We stand behind the quality of our cards. If you receive a card that is:

• Damaged during shipping
• Printed with errors or defects
• Missing components (envelope, stamp, etc.)

We will replace it at no charge. Contact us within 7 days of receiving the card with photos of the issue.

Add-On Purchases

Extra Cards

• Refundable before printing begins (typically 48 hours after purchase)
• Non-refundable once printing has started
• Eligible for replacement if damaged or defective

Holiday Packs

• Refundable within 14 days if unopened and in original condition
• Non-refundable once opened or used
• Return shipping costs are the customer's responsibility

Delivery Issues

Lost or Late Deliveries

If your cards don't arrive as scheduled:

• Contact us within 7 days of the expected delivery date
• We will investigate with USPS and provide a replacement if lost
• We are not responsible for delays caused by USPS or force majeure events

Incorrect Address

We are not responsible for cards sent to incorrect addresses provided by you. Please ensure all addresses are accurate and up-to-date in your account.

Cancellation Process

To cancel your subscription:

1. Log into your account at avoidtherain.com
2. Navigate to Settings → Subscriptions
3. Click "Manage Billing" to access the Stripe portal
4. Select "Cancel Subscription"

Alternatively, email us at support@avoidtherain.com and we'll process your cancellation within 24 hours.

Refund Processing

• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• It may take additional time for your bank to process the refund
• You will receive an email confirmation once the refund is processed

Exceptions and Special Cases

We handle each situation with care. If you have extenuating circumstances not covered by this policy, please contact us. We'll do our best to find a fair solution.

Examples of situations we may accommodate:

• Medical emergencies or hospitalization
• Service outages on our end
• Repeated quality issues with cards

Contact Us

For refund requests or questions about this policy:

Email: support@avoidtherain.com
Response Time: Within 24 hours on business days